Phone Systems / VOIP

Phone Systems That Fit the Way You Work.

Your phone system is still how many customers, families, and partners reach you first. If calls are dropping, routing poorly, or stuck on outdated hardware, it hurts the experience on both ends. NTS designs, deploys, and supports modern VoIP phone systems for organizations across South Georgia, North Florida, and the Southeast — so calls get where they need to go and your staff can focus on the conversation.

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Outdated Phone Systems Slow You Down

Old PBXs and poorly configured VoIP systems make it hard for callers to reach the right person and hard for staff to see who is available. The result is missed calls, frustration, and lost opportunities.

  • Multiple locations each handle calls differently, confusing callers.
  • Staff have to remember workarounds and manual steps for simple tasks.
  • Moves, adds, and changes require outside help for every small update.
  • Leadership has limited visibility into call volume, abandonment, or service levels.

Your Phone System Should Help — Not Get in the Way

Your residents, patients, and customers should not have to fight their way through a confusing phone tree. Your staff should not dread transferring a call or updating a greeting. NTS helps you move to a modern VoIP phone system that matches your call flows, locations, and staffing — with ongoing support from a team that already understands your network.

A Technology Partner That Knows Both Voice and Network

A great VoIP phone system depends on more than just the phones. It depends on your network, Internet connections, and how your staff actually handles calls day to day.

  • Experience with VoIP deployments in Senior Living, healthcare, law, local government, and more.
  • Network and firewall expertise to support quality voice traffic.
  • Support for both desk phones and softphone / mobile app use cases.
  • Plain-language planning sessions that include leadership and front-line staff.

Designed Around Callers and Staff, Not Just Features

We start with who is calling, why they are calling, and what “good” looks like for your organization. Features like auto attendants, hunt groups, and call recording are then built to support that experience — not the other way around.

A Simple Plan For Modernizing Your Phone System

Moving to a new VoIP system does not have to be painful. We follow a clear process to design, deploy, and support a phone system that fits your organization.

1.
Understand How Calls Work Today

We map out your current call flows, locations, key departments, and pain points. We listen to what callers and staff experience now — and what needs to change.

2.
Design the Right VoIP Approach

We recommend a cloud or hybrid VoIP solution, call routing, and handset/softphone mix that matches your environment, Internet connectivity, and budget.

3.
Implement, Cut Over and Support

We handle configuration, testing, training, and number porting — and provide ongoing support so you are not left on your own after go-live.

What’s Included in NTS Phone Systems (VoIP)

The specifics depend on your chosen platform and footprint, but most VoIP engagements with NTS include these elements.

System Design & Call Flow Planning

  • Current-state review of numbers, extensions, and call handling
  • Design of auto attendants, menus, and routing rules
  • Hunt groups, ring groups, and after-hours coverage planning

Cloud or Hybrid VoIP Platform

  • Recommendation of a VoIP platform that fits your needs
  • Support for multi-location and remote users
  • Integration with existing network and Internet connections

Handsets, Softphones & Devices

  • Desk phones for staff that need a dedicated handset
  • Softphone and mobile app options where appropriate
  • Guidance on headsets and other accessories

Network & Quality of Service (QoS)

  • Review of Internet circuits and bandwidth needs
  • Firewall and network configuration for voice traffic
  • QoS recommendations to prioritize call quality

Number Porting & Cutover Support

  • Coordination of number porting from existing carriers
  • Planning for staged or “big bang” cutovers
  • Testing and verification before and after go-live

Training & Ongoing Support

  • Training for front desk, key departments, and general staff
  • Documentation for common call handling tasks
  • Ongoing support through NTS for changes and troubleshooting

What life looks like with — and without — a modern VoIP System

A good phone system fades into the background and lets conversations happen. The difference shows up in fewer frustrations and smoother days.

With NTS Phone Systems (VoIP)

  • Callers reach the right person faster, with fewer transfers.
  • Staff can see who is available and handle calls confidently.
  • Moves, adds, and changes are handled quickly with NTS support.
  • Leadership has better visibility into how calls are handled.
  • Your phone system matches how your organization operates today — not ten years ago.

If nothing changes

  • Callers get bounced around or give up before reaching someone.
  • Staff rely on personal devices and inconsistent workarounds.
  • Changes require complex vendor interactions for simple updates.
  • Outages or quality issues create recurring complaints.
  • The phone system becomes one more legacy problem to work around.